Shipping policy

Shipping Policy

Delivery Countries

We deliver worldwide except for Russia and Ukraine.

Shipping Methods and Delivery Times

We use Swiss Post for deliveries within Switzerland and FedEx/Swiss Post for deliveries to the European Union and the rest of the world. Delivery times are estimated as follows:

  • Domestic delivery times: 1-3 working days
  • European Union delivery times: 3-8 working days
  • International delivery times: 3-8 working days

Please note that these delivery times are estimates and actual delivery times may vary.

Shipping Fees

  • Domestic shipping: Free.
  • International shipping: Free for orders of 500 EUR/USD or more. For orders below this amount, a shipping fee of 30 EUR/USD applies.

Duties and Taxes

Domestic Delivery (Switzerland):
Taxes and customs fees are included in the price of your order. No additional fees are due upon delivery.

International Delivery:

  • For orders over 500 EUR/USD: We cover all taxes and customs duties with DDP (Delivered Duty Paid) shipping. You will not incur additional fees upon receipt of your order.
  • For orders under 500 EUR/USD: Taxes and customs fees are not included. You may have to pay these fees, which will be collected by our carrier on behalf of local customs before delivery. We cannot provide an estimate of these fees in advance. For an estimate, we advise you to contact your local customs office. If the taxes and customs fees are not paid, the order will be returned to us.

Order Tracking

Once your order is shipped, you will receive an email with the tracking information. Additionally, you can find the status of your order and tracking information in your customer account on our website.

Change of Delivery Address

If you want to change the delivery address provided during your order, please contact us directly through our contact page or by phone at +41 61 321 69 29.

Delivery Issues

For any delivery issues with your order, please contact us directly through our contact page or by phone at +41 61 321 69 29. We will liaise with the carrier and do our best to resolve any issues.

Liability and Insurance

While we strive to ensure timely delivery, we are not responsible for delays caused by unforeseen circumstances beyond our control, such as customs processing delays or courier issues. We recommend insuring your package and choosing delivery options that provide additional security.