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Where can I obtain a ZENO catalogue ?
Please refer to the contact list. We encourage you to
contact the official Distributor in your country.
Describe your wishes, they will submit you full details immediately.
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Are ZENO watches water-resistant ?
The water resistance is only guaranteed if the watch is declare on the dial and the watch has not been subjected to severe shocks, the crystal or crown are not damaged, the recommended service and checking been done, and the instructions for changing the battery have been carefully followed.
Please see water resistance and Take Care on Your Watch
Our Link-Tip re water resistance, see> Federation of the Swiss Watch Industry
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Where can I get my ZENO watch repaired ?
Your nearest ZENO Represent is usually the best place to contact for help,
and it should certainly be the first. Official distributors can be located at Retailers
In case there is no Service-Centre in your country, please send the watch back to your dealer or to the worldwide Service-Centre.
ZENO Service-Centre
Elsässerstrasse 207a, P.O. Box
4013 Basel (Switzerland)
Only authorized ZENO retailer or authorized Service Center’s are qualified to ensure proper after-sales service and are authorized to provide the warranty services in accordance to ZENO quality standards. Warranty work and maintenance must be done by an official service center upon presentation of the guarantee card. Work performed by anyone other than an official ZENO service center renders the warranty void.
Please refer to the Customer Service.
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What are the recommended service intervals ?
Like any high-precision instrument, a watch needs to be services regularly in order for it to work perfectly. Obviously, we cannot indicate the intervals for such work, given that it depends
entirely on the model, climate and the care taken by the watch's owner.
As a general rule, it is between 3 and 7 years, depending on the use of the watch.
We recommend to check a water resistant watch once a year!
Please Take Care on Your Watch
Our Link-Tip re service, see> Federation of the Swiss Watch Industry
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Where can I have my watch strap adjusted?
We recommend to contact a ZENO appointed dealer to have the watch strap adjusted.
If you can not be present when the adjustment is made, please be sure to tell them
your exact wrist circumference when you request the adjustment.
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How do I change the battery?
Bring the watch to your local Authorized Dealer or an Authorized ZENO-WATCH Service Center. Substituting interchangeable batteries yourself is not recommended. The battery change
should be performed by a qualified technician who should also check the condition
of the gaskets and the O-ring at the same time. ZENO watches must be repaired by an
Authorized Service Center or the warranty is void.
Please Take Care on Your Watch
Our Link-Tip re batterys see > Federation of the Swiss Watch Industry
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Do I need to mail in my watch for a simple battery replacement?
We do suggest that your ZENO watch be sent to an Authorized ZENO-WATCH Service Center for battery changes and repairs. Taking your watch to an Unauthorized Jeweler will void the warranty.
Please refer to the Customer Service.
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Accuracy of ZENO watches ?
The accuracy of the watch depends on the movement.
All ZENO watches are delivered and repaired to the following standards:
Quartz watches: ± 1 minute/year
Standard Automatic watches: -5 /+30 seconds/day
Standard Manual Winding watches: -5 /+35 seconds/day
Certified Chronometers: -4 / +6 seconds/day
ZENO submits each watch movement for severe testing at the Official Swiss Chronometer Testing Institute (COSC) in order to obtain the title of chronometer. These tests are carried out in the laboratory and on the movement alone, using successive daily rate figures at different temperatures and in different positions.
Our Link-Tip re Chronometer, see> Federation of the Swiss Watch Industry
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How can I be sure I am buying a genuine ZENO watch ?
You can be sure you are buying a genuine ZENO watch if you:
- Buy a ZENO watch only from authorized ZENO retailer
- The ZENO warranty certificate must be properly stamped, signed
with the dealers name and show the exact date of purchase.
Our Link-Tip re conterfeits watches, see> Federation of the Swiss Watch Industry
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Are ZENO watches shock-resistant ?
All ZENO watches are shock-resistant to 5000 g
in accordance with the definitions of the DIN 8308 standard.
Please Take Care on Your Watch
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Are ZENO watches resistant to magnetic fields ?
ZENO watches are antimagnetic in accordance with the definitions of the DIN 8309 standard.
This standard is based on the accidental passage of a watch in a magnetic field of 4,800A/m,
i.e. 0.006 Tesla. As part of the DIN 8309 test, the watch is placed in a magnetic field along
3 different axes, for one minute each time.
In order to pass the test, a mechanical watch should not stop within the three periods indicated.
The effect of the residual magnetism should not exceed 30 seconds per day for a gents watch
and 45 seconds per day for a ladies watch.
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How many Turns Per Day (TPD) do you recommend for a watch winder?
The Turns Per Day (TDP) should only be viewed as a rough guideline. Technically, what TPD actually means is the static minimum numbers of turns to fully wind up a watch from zero to 100% if the watch is being wound non-stop in a vertical plane. But of course, a watch should not be wound up non-stop, as per aforementioned; and a watch needs not to be 100% fully wind up all the times. Moreover, different designs of watch winders require different numbers of turns to wind up the same watch. Thus, TPD is more meaningful as a way to compare different watch movements' efficiency to wind up a watch.
All automatic ZENO watches produced over the past 50 years require somewhere between 650 and 800 TPD to keep running. Some chronographs may need an additional 50 to 100 TPD if the stop watch function is accidentally or intentionally activated while the watch is on the winder.
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Do you recommend a watch winder for vintage ZENO watches ?
It all depends on the conditions of your antique automatics. We tend to believe, most older antique automatics were presumably being wound up manually over an extended period of time in the past.
As such, the crown mechanism might already have sustained certain degree of wear and tear,
due to a long period of time in winding the watch manually. As such, we would suggest start by using minimal amount of turning on an automatic watch winder with your antique older watches.
This would probably serves the purpose of winding the antique automatics without overstressing it.
There is no need to always have the watch wind up 100% all the times,
especially for older antique watches.
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Are ZENO watches sold on the Internet ?
YES, but only through the ZENO network of authorized retailers.
Please be advised that if you choose to purchase a ZENO from any source other
than an authorized ZENO dealer, you do so at your own risk.
We cannot guarantee the authenticity of products sold outside our authorized dealer network. Each ZENO watch purchased from a authorized retailer is in perfect and original condition and will be repaired by qualified professionals during the warranty period as well as afterwards, in accordance with the terms of the International Manufacturer's Warranty.
If ZENO watches are purchased from sources other than authorized retailers or are serviced
or repaired by unqualified third parties, they may be subject to alterations from their
original condition that are beyond ZENO-WATCH control.
As ZENO cannot guarantee the quality standards of altered watches, its one-year International Manufacturer's Warranty cannot be offered for these products. In such cases the purchaser
has to rely on the seller's warranty.
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Can I wear an ZENO stainless steel watch if I am allergic ?
The main cause of allergic reaction is Nickel.
ZENO-WATCH uses mostly very high quality 316L stainless steels in its products.
These steels contains nickel, but do not release it.
Therefore, they are also safe for people, who develop allergy to nickel.
We would however recommend customers with known hyper-allergies to purchase a Titanium
or a Gold watch to avoid any allergy problems.
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